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Shipping & Returns
Shipping
Please allow 24 to 72 hours for your order to be processed and shipped, excluding weekends. International orders may require additional time to process.
Although we make every effort to keep sufficient stock of all products on hand, occasionally we may run out of certain items. If we are out of stock on an item, we will notify you via e-mail.
All products are insured up to the amount charged to the customer at time of purchase. We take all precautions necessary to avoid any damage or loss related to shipping, but unfortunately accidents beyond our control do happen from time to time. A claim will be filed with the shipping carrier as soon as a problem is reported regarding your shipment. We will work closely with the shipping carrier to take care of any package handling problems.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Returns Policy
You may return any regularly stocked non electronic products within seven days of receipt only if they are in original packaging, uncut and unmodified for a refund less restocking fee, shipping, handling and/or processing charges. 20% restocking fee applies to all returns. All Repair parts and electronic components such as LCD, Keyboard, Flex Cable, Microphone and Speaker just to name a few are non-returnable. Any damage to products received must be reported immediately so that a claim can be processed through shipping carrier. All products are tested and quality controlled prior to shipping so be assured that when you receive your merchandise they will be in good working condition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our Return Policy is strictly enforced, especially concerning cell phone parts. We do not accept any electronic part returns, so please be sure to find out all you can about a part prior to purchasing it. Parts do not come with or include any installation tools or instructions.
Cancellation
We want you to be happy with your purchase. You may cancel all or part of your order at any time, if your order has not yet been processed. All cancellation requests must be in writing. Please allow sufficient time for the order cancellation request to be processed.
Please allow 24 to 72 hours for your order to be processed and shipped, excluding weekends. International orders may require additional time to process.
Although we make every effort to keep sufficient stock of all products on hand, occasionally we may run out of certain items. If we are out of stock on an item, we will notify you via e-mail.
All products are insured up to the amount charged to the customer at time of purchase. We take all precautions necessary to avoid any damage or loss related to shipping, but unfortunately accidents beyond our control do happen from time to time. A claim will be filed with the shipping carrier as soon as a problem is reported regarding your shipment. We will work closely with the shipping carrier to take care of any package handling problems.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Returns Policy
You may return any regularly stocked non electronic products within seven days of receipt only if they are in original packaging, uncut and unmodified for a refund less restocking fee, shipping, handling and/or processing charges. 20% restocking fee applies to all returns. All Repair parts and electronic components such as LCD, Keyboard, Flex Cable, Microphone and Speaker just to name a few are non-returnable. Any damage to products received must be reported immediately so that a claim can be processed through shipping carrier. All products are tested and quality controlled prior to shipping so be assured that when you receive your merchandise they will be in good working condition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our Return Policy is strictly enforced, especially concerning cell phone parts. We do not accept any electronic part returns, so please be sure to find out all you can about a part prior to purchasing it. Parts do not come with or include any installation tools or instructions.
Cancellation
We want you to be happy with your purchase. You may cancel all or part of your order at any time, if your order has not yet been processed. All cancellation requests must be in writing. Please allow sufficient time for the order cancellation request to be processed.